Operating Challenges: How Guidewire Supported Insurers' Agility and Digital Transformation During COVID-19

Authors

  • Ravi Teja Madhala Senior Software Developer Analyst at Mercury Insurance Services, LLC, USA Author

Keywords:

Resilience, Digital Transformation, Automation Tools, COVID-19 Pandemic, Underwriting Tool

Abstract

Insurances company faced the significant hurdles during the COVID-19 pandemics, revealed the process flaws & spurring digital the changed. Guidewires helped the insurers right shift to cloud-based solutions. In these absence of in-person to encounters these changes an enabled remote labor, customers support & claiming the process. Guidewire's adaptable & scalable solutions are let insurers manage unanticipated claims spikes while retaining the efficiency. Analytics & the automation revealed changing threats & the client demands. Guidewires provided insurers with self-service tools & improves users experiences as clients requested quicker, more transparent & digital-first interactions. The epidemic stressed agility & the sophisticated core systems. Guidewire's technology helps insurers to adjust swiftly to withstand the crisis and enhance & the future-proof their operations. This time taught us the importance of investing in digital technologies & the operational flexibility. Guidewire's pandemic work with insurers showed how technology & innovations can provide resilience in uncertain situations.

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Published

18-02-2020

How to Cite

[1]
Ravi Teja Madhala, “Operating Challenges: How Guidewire Supported Insurers’ Agility and Digital Transformation During COVID-19”, Distrib. Learn. Broad Appl. Sci. Res., vol. 6, pp. 1–19, Feb. 2020, Accessed: Mar. 14, 2025. [Online]. Available: https://dlbasr.org/index.php/publication/article/view/48